El Mouradi El Menzah
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Više o hotelu El Mouradi El Menzah
El Mouradi El Menzah
Hotel El Mouradi El Menzah nalazi se na plaži u prestižnom turističkom području Yasmine Hammamet, a obuhvaća predivne uređene vrtove s pogledom na more. Hotel obuhvaća 235 soba koje su smještene na 4 kata glavne zgrade.
Recenzije od 
Skupine
Napisano: 1. srp 2026.
Lovely animation team
Great animation team, fantastic games, activities around the pool and evening shows ! Fab time !
Odgovor hotela
Napisano: 2. srp 2026.
Dear Amber M,
Thank you for your kind words regarding our animation team and the activities offered during your stay. We are delighted to hear that you had a fantastic time enjoying the games and evening shows.
Best regards,
El Mouradi El Menzah
Thank you for your kind words regarding our animation team and the activities offered during your stay. We are delighted to hear that you had a fantastic time enjoying the games and evening shows.
Best regards,
El Mouradi El Menzah
Obitelji
Napisano: 14. kol 2026.
Good hotel, excellent location but in need of maintenance.
We had a mixed experience at the hotel. It is worth noting from the outset that the hotel appears to be primarily aimed at the Tunisian local market, which may explain some of the differences in service, food and overall experience compared with hotels that cater mainly to international tourists. There were some excellent aspects, particularly the entertainment team, pools, location and spa, but there were also several issues with the room, cleanliness, accessibility and restaurant service that need to be addressed.
Pros
Outstanding animation team: The animation team were incredible. The children were entertained every day, and the team always made time to speak with them and keep them happy. A special shout-out to Simo and Hamza — their energy is unmatched. Even in the heat, they continued performing on stage and keeping everyone entertained.
The fire show was amazing, and the mini disco was also a big hit with the children.
A huge thank you to Wissem, Hamza, Rita, Abdo, Simo, Atef, Karima and DJ Volka for all their hard work and entertainment.
Alaedin from reception was very polite, professional and helpful.
The hotel staff were generally friendly and did not pressure guests into buying excursions. They remained polite when we declined.
Excellent location, directly opposite the beach.
Large choice of pools, including a sea-salt pool, water slide and children's pool.
The spa facilities were good, and the massage was professional.
The hotel has two hotels on the same site, and guests can use the lobbies. We found El Mouradi Hammamet's lobby, restaurant and toilets to be of a higher standard. The restaurant staff were polite, spoke English and kept drinks topped up.
After raising our concerns, our family was able to eat at the El Mouradi Hammamet restaurant, which was a much better experience.
The staff were generally friendly and welcoming.
Cons
Unfortunately, there were significant maintenance problems in our room. The fridge was not working, the patio door handle was broken and there were no bins in the room.
The bed broke while my daughter was sleeping, which was very concerning.
Our room key repeatedly did not work. Despite informing the hotel, this was not resolved, and on one occasion I had to leave the door open.
The fridge remained unresolved. Reception suggested moving the fridge from my dad's old room to ours, but I declined because I believe maintenance should be responsible for moving heavy equipment.
We had a serious issue involving the cleaner and missing belongings. A pack of cigarettes and AirPods went missing from our room, and the cleaner was seen with the cigarette packet on the trolley. The cleaner was changed when we requested it, but the issue was not properly resolved until we went to reception. This was extremely disappointing and made us uncomfortable.
Accessibility was a concern for my sister, who has mobility issues. Although there is a lift, it was either out of service or extremely busy, meaning she sometimes had to use the stairs. This made getting around the hotel unnecessarily difficult.
The marble flooring can become very wet and slippery, particularly because the only route to the beach is through the hotel lobby. Guests also regularly enter the lift or use the stairs while still dripping wet after being at the pool or beach, making the floors even more slippery. This could present a significant slip and fall risk, particularly for people with mobility difficulties.
I would recommend that the hotel provide clear written information to all staff covering important times, procedures and key guest information, as there appeared to be inconsistencies in the information provided.
It was difficult to get drinks in the restaurant, and the juice machine was not working.
The floors and tables at El Menza were often dirty.
The toilets around the El Menza lobby were also noticeably less clean than those at El Mouradi Hammamet.
The El Menza restaurant could feel very chaotic, especially compared with the other restaurant.
Drinks were not always cold unless specifically requested.
The bar area has limited seating.
The snacks around the pool were quite repetitive, with pizza, crepes and ice cream served regularly.
Overall
The hotel has a lot of potential. The animation team were the highlight of our stay, and they deserve huge recognition for the effort and energy they put into entertaining both children and adults. The location, pools, spa and friendly staff are also strong positives.
However, the issues with room maintenance, cleanliness, accessibility, the broken bed, room key, missing belongings and restaurant service significantly affected our experience. The accessibility and slippery flooring are particularly important issues that I believe management should take seriously.
With better maintenance, improved cleanliness, clearer communication between staff, better accessibility arrangements and improved organisation in the El Menza restaurant, this could be a much better hotel experience.
Thank you again to the fantastic animation team — Wissem, Hamza, Rita, Abdo, Simo, Atef, Karima and DJ Volka — for making the holiday memorable, especially for the children.
Pros
Outstanding animation team: The animation team were incredible. The children were entertained every day, and the team always made time to speak with them and keep them happy. A special shout-out to Simo and Hamza — their energy is unmatched. Even in the heat, they continued performing on stage and keeping everyone entertained.
The fire show was amazing, and the mini disco was also a big hit with the children.
A huge thank you to Wissem, Hamza, Rita, Abdo, Simo, Atef, Karima and DJ Volka for all their hard work and entertainment.
Alaedin from reception was very polite, professional and helpful.
The hotel staff were generally friendly and did not pressure guests into buying excursions. They remained polite when we declined.
Excellent location, directly opposite the beach.
Large choice of pools, including a sea-salt pool, water slide and children's pool.
The spa facilities were good, and the massage was professional.
The hotel has two hotels on the same site, and guests can use the lobbies. We found El Mouradi Hammamet's lobby, restaurant and toilets to be of a higher standard. The restaurant staff were polite, spoke English and kept drinks topped up.
After raising our concerns, our family was able to eat at the El Mouradi Hammamet restaurant, which was a much better experience.
The staff were generally friendly and welcoming.
Cons
Unfortunately, there were significant maintenance problems in our room. The fridge was not working, the patio door handle was broken and there were no bins in the room.
The bed broke while my daughter was sleeping, which was very concerning.
Our room key repeatedly did not work. Despite informing the hotel, this was not resolved, and on one occasion I had to leave the door open.
The fridge remained unresolved. Reception suggested moving the fridge from my dad's old room to ours, but I declined because I believe maintenance should be responsible for moving heavy equipment.
We had a serious issue involving the cleaner and missing belongings. A pack of cigarettes and AirPods went missing from our room, and the cleaner was seen with the cigarette packet on the trolley. The cleaner was changed when we requested it, but the issue was not properly resolved until we went to reception. This was extremely disappointing and made us uncomfortable.
Accessibility was a concern for my sister, who has mobility issues. Although there is a lift, it was either out of service or extremely busy, meaning she sometimes had to use the stairs. This made getting around the hotel unnecessarily difficult.
The marble flooring can become very wet and slippery, particularly because the only route to the beach is through the hotel lobby. Guests also regularly enter the lift or use the stairs while still dripping wet after being at the pool or beach, making the floors even more slippery. This could present a significant slip and fall risk, particularly for people with mobility difficulties.
I would recommend that the hotel provide clear written information to all staff covering important times, procedures and key guest information, as there appeared to be inconsistencies in the information provided.
It was difficult to get drinks in the restaurant, and the juice machine was not working.
The floors and tables at El Menza were often dirty.
The toilets around the El Menza lobby were also noticeably less clean than those at El Mouradi Hammamet.
The El Menza restaurant could feel very chaotic, especially compared with the other restaurant.
Drinks were not always cold unless specifically requested.
The bar area has limited seating.
The snacks around the pool were quite repetitive, with pizza, crepes and ice cream served regularly.
Overall
The hotel has a lot of potential. The animation team were the highlight of our stay, and they deserve huge recognition for the effort and energy they put into entertaining both children and adults. The location, pools, spa and friendly staff are also strong positives.
However, the issues with room maintenance, cleanliness, accessibility, the broken bed, room key, missing belongings and restaurant service significantly affected our experience. The accessibility and slippery flooring are particularly important issues that I believe management should take seriously.
With better maintenance, improved cleanliness, clearer communication between staff, better accessibility arrangements and improved organisation in the El Menza restaurant, this could be a much better hotel experience.
Thank you again to the fantastic animation team — Wissem, Hamza, Rita, Abdo, Simo, Atef, Karima and DJ Volka — for making the holiday memorable, especially for the children.
Odgovor hotela
Napisano: 15. kol 2026.
Dear Inaya Ali,
Thank you for sharing your thoughts regarding your recent stay with us at El Mouradi El Menzah. We appreciate your commendation of our animation team and the various amenities we offer. Your feedback regarding the areas that impacted your experience is invaluable.
We regret to learn about the maintenance issues you encountered in your room, particularly concerning the bed and the refrigerator. It is our policy to ensure that all accommodations meet our standards, and we will take your comments into consideration as we evaluate our maintenance protocols. Additionally, we understand the importance of accessibility and will review the concerns you raised regarding the lifts and flooring safety.
The cleanliness of our facilities is of utmost importance, and we apologize that our standards were not consistently met during your stay. We are committed to improving our service and will reinforce our cleaning policies with our team. Thank you for your understanding and for bringing these matters to our attention.
We hope to welcome you back in the future for a more seamless experience.
Best regards,
El Mouradi El Menzah
Thank you for sharing your thoughts regarding your recent stay with us at El Mouradi El Menzah. We appreciate your commendation of our animation team and the various amenities we offer. Your feedback regarding the areas that impacted your experience is invaluable.
We regret to learn about the maintenance issues you encountered in your room, particularly concerning the bed and the refrigerator. It is our policy to ensure that all accommodations meet our standards, and we will take your comments into consideration as we evaluate our maintenance protocols. Additionally, we understand the importance of accessibility and will review the concerns you raised regarding the lifts and flooring safety.
The cleanliness of our facilities is of utmost importance, and we apologize that our standards were not consistently met during your stay. We are committed to improving our service and will reinforce our cleaning policies with our team. Thank you for your understanding and for bringing these matters to our attention.
We hope to welcome you back in the future for a more seamless experience.
Best regards,
El Mouradi El Menzah
Obitelji
Napisano: 30. lip 2026.
Don't expect much from that hotel.
First room we got was horrible , toilet was broken , balcony door broken , bathroom dirty . Next day it took half of the day for them to change the room (the second one was nice and clean) . Food everyday the same , we was at the end of May and there was not many fruits , just strawberries and peaches. Staff barley speaks English ,it was hard to communicate. Pool staff very nice , friendly and helpful. Swimming pools nice and big ,can't really complain.
In general average experience and I wouldn't go back there.
In general average experience and I wouldn't go back there.
Odgovor hotela
Napisano: 2. srp 2026.
Dear Kasia A,
Thank you for sharing your feedback regarding your recent stay at El Mouradi El Menzah. I am sorry to hear about the issues you encountered with your initial room, including maintenance and cleanliness concerns. Our team strives to ensure that all accommodations meet our guests' expectations, and I appreciate your patience during the room change process.
I also acknowledge your comments about the food variety and the language barrier with some staff members. We continuously work on enhancing our menu and improving communication among our team. It is pleasing to know that you found our pool staff to be friendly and that you enjoyed the swimming pools.
Thank you again for your input. We value your insights as they assist us in improving our services.
Best regards,
El Mouradi El Menzah
Thank you for sharing your feedback regarding your recent stay at El Mouradi El Menzah. I am sorry to hear about the issues you encountered with your initial room, including maintenance and cleanliness concerns. Our team strives to ensure that all accommodations meet our guests' expectations, and I appreciate your patience during the room change process.
I also acknowledge your comments about the food variety and the language barrier with some staff members. We continuously work on enhancing our menu and improving communication among our team. It is pleasing to know that you found our pool staff to be friendly and that you enjoyed the swimming pools.
Thank you again for your input. We value your insights as they assist us in improving our services.
Best regards,
El Mouradi El Menzah
Obitelji
UK
Napisano: 14. kol 2026.
WORST HOLIDAY EVER!!
Unfortunately, our 10-day family holiday at El Mouradi El Menzah was a very disappointing experience, especially considering how much money we spent.
The hotel is very outdated and, in our opinion, does not deserve a 4-star rating. We had issues with the air conditioning, and there was no telephone in our room. One of the two lifts was constantly out of order, which was also frustrating.
The biggest disappointment was the restaurant. Meal times were extremely chaotic, with people having to rush and even fight over plates and food. Tables were often left dirty, there was sometimes no cutlery available, and drinks were warm despite the very hot weather. The whole dining experience felt more like a mad stampede than a relaxing all-inclusive holiday. Because of this, we ended up eating out most of the time, which completely defeated the purpose of paying for an all-inclusive stay.
We also found some of the reception and waiting staff to be rude and arrogant. It often felt as though they only cared about and listened to their own people, which made us feel very uncomfortable as paying guests.
There were, however, some positives. The pools were good, the beach and location were excellent, and our cleaning lady was lovely and did a great job. We would also like to mention Yasmin, the customer service manager, who was helpful and professional and tried her best to assist us.
We have stayed in other 4-star hotels in Hammamet and had a much better experience, including last year. Unfortunately, this hotel did not meet the standard we expected from a 4-star all-inclusive resort.
Overall, considering the amount of money we spent on a 10-day family holiday, we feel it was a waste of money. The constant problems and chaotic meal times made the holiday far from enjoyable. We would not return to this hotel and would not recommend it to other families looking for a relaxing 4-star all-inclusive holiday.
The hotel is very outdated and, in our opinion, does not deserve a 4-star rating. We had issues with the air conditioning, and there was no telephone in our room. One of the two lifts was constantly out of order, which was also frustrating.
The biggest disappointment was the restaurant. Meal times were extremely chaotic, with people having to rush and even fight over plates and food. Tables were often left dirty, there was sometimes no cutlery available, and drinks were warm despite the very hot weather. The whole dining experience felt more like a mad stampede than a relaxing all-inclusive holiday. Because of this, we ended up eating out most of the time, which completely defeated the purpose of paying for an all-inclusive stay.
We also found some of the reception and waiting staff to be rude and arrogant. It often felt as though they only cared about and listened to their own people, which made us feel very uncomfortable as paying guests.
There were, however, some positives. The pools were good, the beach and location were excellent, and our cleaning lady was lovely and did a great job. We would also like to mention Yasmin, the customer service manager, who was helpful and professional and tried her best to assist us.
We have stayed in other 4-star hotels in Hammamet and had a much better experience, including last year. Unfortunately, this hotel did not meet the standard we expected from a 4-star all-inclusive resort.
Overall, considering the amount of money we spent on a 10-day family holiday, we feel it was a waste of money. The constant problems and chaotic meal times made the holiday far from enjoyable. We would not return to this hotel and would not recommend it to other families looking for a relaxing 4-star all-inclusive holiday.
Odgovor hotela
Napisano: 15. kol 2026.
Dear Shahnaz A,
Thank you for taking the time to share your experience regarding your recent stay at El Mouradi El Menzah. We sincerely regret to learn that your family holiday did not meet your expectations, particularly given the investment you made in your stay.
We acknowledge your concerns regarding the condition of the hotel and the issues you encountered with the air conditioning and lift service. Our maintenance team strives to ensure that all facilities are in optimal working order, and we appreciate your feedback as it helps us to identify areas in need of improvement.
The dining experience you described is certainly concerning, and we take your comments about the chaotic meal service to heart. We continuously work towards enhancing the dining atmosphere and ensuring that all guests have a pleasant experience. Your feedback regarding the staff interactions has been noted, and we will address this internally to ensure a more welcoming environment.
We are pleased to hear that you enjoyed our pools, beach location, and the service provided by our cleaning staff and Yasmin. Your positive remarks are appreciated and will be shared with the team.
Thank you once again for your feedback, and we wish you all the best in your future travels.
Sincerely,
El Mouradi El Menzah
Thank you for taking the time to share your experience regarding your recent stay at El Mouradi El Menzah. We sincerely regret to learn that your family holiday did not meet your expectations, particularly given the investment you made in your stay.
We acknowledge your concerns regarding the condition of the hotel and the issues you encountered with the air conditioning and lift service. Our maintenance team strives to ensure that all facilities are in optimal working order, and we appreciate your feedback as it helps us to identify areas in need of improvement.
The dining experience you described is certainly concerning, and we take your comments about the chaotic meal service to heart. We continuously work towards enhancing the dining atmosphere and ensuring that all guests have a pleasant experience. Your feedback regarding the staff interactions has been noted, and we will address this internally to ensure a more welcoming environment.
We are pleased to hear that you enjoyed our pools, beach location, and the service provided by our cleaning staff and Yasmin. Your positive remarks are appreciated and will be shared with the team.
Thank you once again for your feedback, and we wish you all the best in your future travels.
Sincerely,
El Mouradi El Menzah
Snimio anonimni putnik
Napisano: 21. srp 2026.
Boravak: srp, 2026
Worst hotel ever been to in my life!! It should be called a stinky super noisy boom boom boys hostel. How it’s called a hotel is baffling. Three hours to check in waiting in a vomit floor foyer, never seen such chaos before!! No order whatsoever! only to be taken to an awful bedroom with peeling furniture, food was awful, no peace as boom boom awful noise so loud that we had to go out. Spoke with the person in charge and wanted to leave immediately but she convinced us that we’d be getting a better room the next day, wasted our day with only worse rooms. Stay away as this place is SHOCKING!!
Vrlo dobra lokacija
Zone Touristique Yasmine Hammamet, Yasmine Hammamet, 8050, Tunis|0,92 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci nisu dopušteni
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
El Mouradi El Menzah: često postavljana pitanja
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