Selectum Luxury Resort Belek
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
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Više o hotelu Selectum Luxury Resort Belek
Selectum Luxury Resort Belek
Ovaj luksuzni hotel na obali Beleka u regiji Antalya sadrži prostrane sobe s balkonom i privatnom hidromasažnom kadom. Luksuzni resort Selectum ima vanjski bazen s pogledom na obalu Beleka. License number: 12765
Napisano: 12. kol 2026.
Boravak: kol, 2026
Perfect
Odgovor hotela
Napisano: 12. kol 2026.
Thank you very much for your wonderful review and for choosing Selectum Luxury Resort for the second time. We are delighted to hear that you had another perfect stay and were pleased with the quality of our service.
We are especially happy to hear your kind words about Mr. Özgür and the assistance he provided throughout your stay. We will gladly share your appreciation with him and our team.
Your recommendation and continued trust mean a great deal to us. We look forward to welcoming you back for your next unforgettable stay.
Kind regards,
Türker AVCI
General Manager
Napisano: 12. kol 2026.
Boravak: kol, 2026
Review
Odgovor hotela
Napisano: 14. kol 2026.
Thank you very much for choosing Selectum Luxury Resort and for taking the time to share your wonderful feedback with us.
We are delighted to know that you enjoyed the friendliness of our team, our culinary offerings and the comfort of our rooms. It is especially pleasing to hear that you consider our resort a great choice for families and that you enjoyed the proximity of our beautiful beach.
Your kind recommendation means a great deal to us and is a wonderful motivation for our entire team.
We sincerely look forward to welcoming you and your family back to Selectum Luxury Resort for another enjoyable and memorable holiday.
Kind regards,
Türker AVCI
General Manager
Napisano: 11. kol 2026.
Boravak: kol, 2026
2-Star Experience, 5-Star Staff
We booked Selectum Luxury Resort expecting a genuine 5-star luxury experience. Unfortunately, within just a few days it became clear that the reality was very different.
We stayed for 3 full days of what was supposed to be a 7-day holiday before deciding to leave and paying for our own flights home. We lost four days of our holiday and incurred the additional expense of changing our flights. We did not make that decision lightly.
In fact, we have never left a holiday early before. The fact that we were prepared to do so after only three days speaks for itself.
I want to make it very clear that this review is not an attack on the staff. Quite the opposite. The staff were consistently one of the strongest aspects of the resort. They were attentive, polite and hardworking, and many of them genuinely tried to make our stay enjoyable.
Unfortunately, the hotel itself simply does not deliver the standard its 5-star rating suggests.
️ Food — 2/10
The food was one of our biggest disappointments.
For a resort marketed as luxury, we found the food bland, repetitive and frequently poor in quality. After only a few days, we had already lost interest in the main buffet because there was very little we genuinely looked forward to eating.
The issue wasn’t simply personal taste. The overall quality, variety and presentation did not feel consistent with what we would expect from a 5-star all-inclusive resort.
There were also some surprisingly basic shortcomings.
There were no drinks in fridges around the pool areas, unlike our experience at Rixos Premium Belek the previous year. The bottled water available also frequently tasted salty, which made it particularly unpleasant.
Ice creams were rarely stocked, and when they were available, the selection and brands were underwhelming.
The buffet seating was another major problem. Regardless of when we went, finding an available table was difficult. A holiday meal should not involve walking around a crowded restaurant searching for somewhere to sit. The hotel needs to seriously reconsider its seating capacity and how the buffet is managed.
The restaurant staff themselves, however, were excellent. They were attentive and worked extremely hard.
️ Rooms & Accommodation — 1/10
The rooms were, in our opinion, completely unacceptable for a hotel presenting itself as luxury.
Our room was dirty, damaged and poorly maintained, with décor that looked dated and unattractive. It did not give the impression of a 5-star room.
The most concerning incident was the shower.
The shower head fell onto my partner’s head.
This isn’t something that can simply be dismissed as a cosmetic issue or an inconvenience. A shower fitting falling onto a guest is a genuine safety concern and should never happen in a properly maintained hotel room.
We were initially placed in a family room which required us to use the hotel’s golf carts to reach the main areas. Unfortunately, the carts were regularly full. On one occasion, we waited approximately 30 minutes for one.
We were eventually moved to another room, which we appreciated, but the move did not fundamentally improve our impression. The problem wasn’t simply one bad room; it was the overall standard of the property.
The air conditioning was particularly unpleasant. The AC absolutely stank when running. Based on my experience with fan coil units, I would seriously question how regularly the filters and internal components are being cleaned and serviced. Whatever the cause, having an air-conditioning system that produces a strong unpleasant smell is not acceptable in a hotel room.
At one point, the water supply to our room suddenly stopped completely and was unavailable for approximately 30 minutes. I cannot say what caused the problem, but it was another basic service failure that added to an already poor experience.
Housekeeping was also below the level we expected. We do, however, have sympathy for the housekeeping staff themselves, as the underlying issues appear to be more about the hotel’s standards and systems than the individuals carrying out the work.
Cats & General Cleanliness
There are a very large number of cats throughout the hotel grounds.
We have nothing against cats and don’t consider their presence a problem in itself. The problem is the lack of effective management and the resulting smell in certain areas.
This was particularly noticeable around the sand area of the children’s playground near the pool and slides.
A children’s play area should be clean, hygienic and pleasant. Having noticeable smells from cat urine/faeces in an area where children are playing is simply not something we expected from a luxury resort.
The hotel needs to address this properly rather than allowing the situation to become part of the normal hotel environment.
Lighting & Atmosphere
The lighting throughout parts of the hotel was another surprisingly poor aspect.
Large areas of the resort were far too dark, particularly in the corridors and communal areas.
A luxury hotel should feel warm, bright and inviting. Instead, some areas felt gloomy and almost oppressive.
At times, walking through the hotel genuinely felt more like walking through a dark, old mansion than a modern luxury resort.
This may sound like a minor point, but atmosphere matters, particularly when you are paying a premium for a luxury holiday. The environment simply did not feel luxurious.
Pool Areas & Splash Park — 8/10
The pool areas were one of the few areas where the resort genuinely impressed us.
The main pools are huge, there is plenty of space and there is a very good selection of slides and water activities.
The splash park was also excellent, and our son really enjoyed it.
The main criticism is the availability of sunbeds.
There did not appear to be enough for the number of guests. We are not the type of people who want to get up at 6am, put a towel down and then disappear for several hours just to reserve a sunbed. Unfortunately, it felt as though this was almost necessary.
Aside from that, the pool facilities themselves were very good.
Kids Club — 7/10
The kids club was another genuine positive.
The facilities were nice and the staff were fantastic. They were polite, friendly and genuinely engaging with the children.
Our son particularly enjoyed the face painting and had a very pleasant experience.
A special mention to the girls working at the kids club. They were brilliant and deserve recognition for the effort they put in.
24/7 Restaurant — 7/10
The 24/7 restaurant was actually one of the better dining experiences during our stay.
The food was decent and considerably more enjoyable than the main buffet.
A special mention must go to Metim, who was exceptionally friendly, accommodating and attentive. He made a noticeable effort to make us feel welcome and is exactly the kind of employee who deserves recognition.
The Staff — 10/10
If the staff could be reviewed separately from the hotel, they would receive 10/10 from us.
They were attentive, polite and hardworking. We genuinely appreciate the effort they put in throughout our stay.
In fact, their attitude was one of the reasons we didn’t tell them the real reason we were leaving.
We left at around 5am, after just three full days, to catch our earlier flight home. When asked why we were leaving, we said there had been an emergency at home.
That wasn’t actually the truth.
We simply did not want to make the staff who had treated us so well feel bad by telling them that we were leaving because we were so dissatisfied with the hotel.
Interestingly, despite what we told them, they appeared to suspect that we were not actually happy with our stay.
They were understanding and professional when we left, and once again demonstrated that the staff were not the problem.
There were also occasions when the behaviour of some guests, particularly some Russian guests, was extremely frustrating. To be clear, this is not a criticism of anyone’s nationality. The issue was the behaviour itself and the impression that certain guests were sometimes being prioritised by the hotel. This could make the atmosphere uncomfortable at times.
⭐ Overall
The pools were good. The splash park was good. The kids club was good. The 24/7 restaurant was decent.
And the staff were excellent.
Unfortunately, those positives were not enough to overcome the fundamental problems with the hotel.
The food was disappointing. The rooms were poorly maintained. A shower head fell onto my partner’s head. The air conditioning smelled terrible. We experienced a loss of water. The hotel was unnecessarily dark. The cat situation created unpleasant smells around children’s areas. The buffet regularly struggled with seating. The golf cart system was inadequate for the layout of the family rooms.
These aren’t isolated complaints about minor inconveniences. Taken together, they paint a picture of a hotel that simply isn’t being maintained or operated to the standard you would reasonably expect from a 5-star luxury resort.
Most importantly, we were unhappy enough to pay for our own flights home after only three full days, giving up four days of a holiday we had already paid for.
We did not leave because of one bad meal, one rude employee or one disappointing room. We left because the overall experience was consistently below the standard we had paid for.
We have stayed at other 5-star resorts in the area, including Rixos Premium Belek, and the difference in quality was significant.
There are clearly some excellent people working at Selectum Luxury Resort. They deserve better recognition because they are doing their best within a hotel that, in our experience, does not currently live up to its reputation.
We paid for a 5-star luxury holiday.
What we received was a 2-star experience with 5-star staff.
Odgovor hotela
Napisano: 13. kol 2026.
First of all, we would like to thank you for choosing Selectum Luxury Resort and for taking the time to share your experience with us in such detail and with such openness.
We have carefully read your review. First and foremost, we are sincerely sorry that your stay did not meet your expectations and that you experienced dissatisfaction with several aspects of your holiday.
In your review, you have shared various comments regarding our hotel, food and beverage services, rooms, technical services, housekeeping, pool areas and the overall guest experience. We fully understand that every guest has different expectations, preferences and holiday priorities. At the same time, we would like to express our appreciation for the positive points you mentioned, particularly your feedback regarding our pools, aquapark and Kids Club, as well as your very positive comments about our team members. Your 10/10 rating for our staff, describing them as attentive, polite and hardworking, is especially meaningful to us and we are pleased that the dedication of our colleagues was noticeable during your stay.
Regarding the shower head incident, we fully understand your concern. Under normal operating conditions, the shower head should not become detached. Nevertheless, in order to address the situation and enhance your comfort, we took action by moving you to another room and providing you with a complimentary upgrade of two room categories, relocating you to the main building. Our intention was to compensate for the inconvenience you experienced and provide you with a more comfortable stay.
We have also noted your comments regarding the initial family room and the distance to the main areas. Following your request for a room change, we provided you with an alternative accommodation as part of our efforts to improve your comfort and satisfaction during your stay.
We would also like to clarify one important point regarding your early departure. In your review, you mentioned that you left the hotel after three days and therefore lost the remaining days of your holiday. However, in your written statement to us, you indicated that your early departure was due to an emergency situation. Therefore, we believe it would not be accurate to suggest that your early departure was caused by the dissatisfaction you experienced at our hotel. We would like to make this distinction clear.
Nevertheless, we are truly sorry that you experienced the concerns you described and that our hotel did not provide you with the level of satisfaction you had expected. During a guest's stay, it is always our priority to listen to concerns, take the necessary action and find solutions whenever possible.
Selectum Luxury Resort welcomes hundreds of thousands of guests from different countries, and the majority of our guests provide positive feedback regarding our hotel, services, food and beverage offerings. Of course, we are fully aware that expectations and personal preferences differ from one guest to another. We are nevertheless genuinely sorry that we were unable to meet your expectations.
We are also pleased that, despite your overall criticism, you positively evaluated your experience at our 24/7 Restaurant and especially highlighted Metin Bey's attentive and friendly approach. We greatly appreciate your recognition of the efforts of our team members.
Thank you once again for your valuable feedback. Your comments, together with the positive aspects you mentioned, will be carefully shared with the relevant departments as part of our continuous efforts to improve our service standards.
We are sincerely sorry that we could not provide you with the experience you had expected. On behalf of the entire Selectum Luxury Resort family, we wish you and your family health, happiness and many wonderful moments together. We sincerely hope that, should we have the opportunity to welcome you again in the future, we can provide you with a much more positive and memorable experience.
Kind regards,
Türker AVCI
General Manager
Napisano: 6. kol 2026.
Boravak: kol, 2026
Amazing Stay of Luxury and Outstanding Service!
Odgovor hotela
Napisano: 9. kol 2026.
Thank you very much for your wonderful review and for choosing Selectum Luxury Resort Belek.
We are delighted to know that your stay exceeded your expectations and that you appreciated our service, spacious rooms, culinary offerings, and the overall atmosphere of our resort. Your kind words are a great source of motivation for our entire team.
It would be our great pleasure to welcome you back to Selectum Luxury Resort Belek for another exceptional stay.
Kind regards,
Türker AVCI
General Manager
Napisano: 2. kol 2026.
Boravak: srp, 2026
Our second visit
Overall, we had a wonderful experience. The hotel is beautiful, and we particularly love the family section and the family rooms, which are very well designed for families with children. The hotel facilities are excellent, the beach is amazing, and the staff throughout the resort were extremely friendly, attentive, and welcoming.
The food was another highlight of our stay. There was a great variety of options catering to different tastes, and, more importantly, the quality of the food was consistently very good. Having stayed at other resorts in Antalya, I would say the overall food quality at Selectum remains one of its strengths.
There are, however, a couple of areas where I feel there is room for improvement. Compared with our visit four years ago, I felt that some of the family facilities have been scaled back. During our previous stay, we were able to have both breakfast and lunch at the family buffet restaurant, which was extremely convenient, particularly with younger children coming directly from the pool. This year, I noticed that only part of the restaurant appeared to be operational, with more limited options, and it opened later in the day rather than offering the broader meal times we experienced previously.
This was not a major issue for us personally, as our children are older now and we were happy to use the main restaurant. However, I do think the family restaurant in its previous format was a particularly valuable feature for families travelling with younger children.
The main issue during our stay was the air conditioning in our family room. The room has a sliding door separating the parents' area from the children's section, but there is only one air-conditioning unit serving the entire space. If the sliding door is closed, very little cool air reaches the children's section. Even with the door open, the air-conditioning struggled to keep the whole room comfortably cool, particularly at night. Unfortunately, there were several occasions when the children woke up sweating, which affected the quality of our sleep.
I would strongly suggest that the hotel consider installing a higher-capacity air-conditioning system for these rooms, or ideally an additional unit in the children's section. Given the Antalya summer temperatures, this would make a significant difference to the comfort of families staying in these rooms.
Aside from these points, our stay was excellent and we had an amazing family holiday. Selectum remains a beautiful resort with wonderful staff, excellent food, a fantastic beach, and very good facilities. We were very happy to return after four years and hope the hotel continues to maintain the high standards that made us choose Selectum for a second time.
Odgovor hotela
Napisano: 2. kol 2026.
Selectum Luxury Resort Belek’i ikinci kez tercih ettiğiniz ve değerli geri bildiriminizi bizimle paylaştığınız için teşekkür ederiz.
Otelimiz, ekibimiz, plajımız ve gastronomi deneyimimiz hakkındaki güzel sözleriniz bizleri çok mutlu etti. Sizleri tekrar ağırlamış olmaktan büyük memnuniyet duyuyor ve güveniniz için teşekkür ediyoruz.
Sizleri ve ailenizi yeniden Selectum Luxury Resort Belek’te ağırlamaktan mutluluk duyacağız.
Saygılarımızla,
Türker AVCI
Genel Müdür
Izvrsna lokacija
Belek Mahallesi Taşlıburun cad, Kadriye, Taşlıburun Mevki 14/2, Antalija, 07500, Turska|28,91 km od centra grada
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