A11 Hotel Bosphorus
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Lječilište
24-satna recepcija
Više o hotelu A11 Hotel Bosphorus
A11 Hotel Bosphorus
Objekt A11 HOTEL BOSPHORUS nalazi se u Istanbulu te sadrži terasu, bar, spa i wellness centar ibesplatan WiFi u cijelom objektu. Objekt nudi restoran, a gostima su na raspolaganju i vrt, saunu i hidromasažnu kadu. License number: 25729
Recenzije od 
Poslovni putnici
Napisano: 26. stu 2025.
Boravak: stu, 2025
Top accommodation and atmosphere for discussion and negotiation.
We were an international delegation to work on problems of war and peace. As in several past meetings, the manager, Cemil Kiziltaş, ensured everyone's accommodations well beforehand, and provided assistance with meeting rooms and refreshments that only encouraged fruitful discussion. Thank you.
Pojedinci
Napisano: 26. lip 2026.
Boravak: lip, 2026
An unprofessional and below-expected accommodation experience.
I checked into the hotel at 9:00 a.m. as a solo traveler with my 15-year-old son. We were quite tired from being on the road all night. I politely asked if I could check into the room a little early, if availability allowed. Knowing that early entry wasn't guaranteed, the negative response wasn't a problem for me; however, the attitude I encountered was extremely disappointing.
The female staff at reception answered my questions reluctantly, acting as if we were causing a disturbance. First, she said the rooms were full and that I should ask again later. When I went back about an hour later, they said the rooms hadn't been cleaned yet. I tried to get information about the hotel, but I was reluctantly brushed off with the response, "I'll explain it during check-in, ask later."
We returned to the hotel about three hours later. My son was very tired from traveling all night. We thought at least they could lie down and relax by the pool, but we were told the pool wasn't open yet and the sun loungers hadn't been brought out. No alternatives were offered. When I specifically asked, we were told we could only use the seats at the back of the lobby.
We waited a long time in the lobby. My son fell asleep on the couch from exhaustion, and I stayed by his side. Although the staff at reception saw us multiple times, they didn't feel the need to check if our room was ready or to inform us by saying, "Your room is ready." It was around 1:40 PM when my son asked me again, “Mom, when are we going to our room?” So I went back to reception and asked about our room. This time, the room key was handed over almost reluctantly. However, no information was provided; no information about the hotel was given, no room was shown, and not even a simple "Have a good holiday" was offered.
Throughout our stay, I also noticed that the same staff deliberately avoided making eye contact with guests whenever we passed by the reception area. There was neither a "Good morning," nor a "Good afternoon," nor even a small smile.
I also work as a manager in the hotel industry. Therefore, my expectation was not privileged service; it was basic hospitality, respect, and professional communication. While it's understandable that guests aren't allowed to check in early, it's unacceptable that a guest is shown no interest when they've waited in the lobby for hours and their child has fallen asleep on a sofa.
Apart from that, the physical condition of the hotel was also considerably below my expectations. The room windows were covered in dirt and water stains, and there was mold growth on the ceiling. The elevator mirrors were dirty too. Overall, it is clear that the facility is in serious need of maintenance and cleaning.
As I was getting off the elevator on the SPA floor, when I asked the attendant about the location of the fire escape in case of a fire, he shrugged and gave an extremely indifferent and unprofessional answer: "I don't know."
In addition, wedding and engagement parties were held at the hotel almost every day. Therefore, it is not a suitable hotel for those seeking a quiet and relaxing holiday.
The only positive thing that stuck with us during our stay was the truly beautiful view. Unfortunately, the overall quality of service and hospitality overshadowed this positive aspect.
The female staff at reception answered my questions reluctantly, acting as if we were causing a disturbance. First, she said the rooms were full and that I should ask again later. When I went back about an hour later, they said the rooms hadn't been cleaned yet. I tried to get information about the hotel, but I was reluctantly brushed off with the response, "I'll explain it during check-in, ask later."
We returned to the hotel about three hours later. My son was very tired from traveling all night. We thought at least they could lie down and relax by the pool, but we were told the pool wasn't open yet and the sun loungers hadn't been brought out. No alternatives were offered. When I specifically asked, we were told we could only use the seats at the back of the lobby.
We waited a long time in the lobby. My son fell asleep on the couch from exhaustion, and I stayed by his side. Although the staff at reception saw us multiple times, they didn't feel the need to check if our room was ready or to inform us by saying, "Your room is ready." It was around 1:40 PM when my son asked me again, “Mom, when are we going to our room?” So I went back to reception and asked about our room. This time, the room key was handed over almost reluctantly. However, no information was provided; no information about the hotel was given, no room was shown, and not even a simple "Have a good holiday" was offered.
Throughout our stay, I also noticed that the same staff deliberately avoided making eye contact with guests whenever we passed by the reception area. There was neither a "Good morning," nor a "Good afternoon," nor even a small smile.
I also work as a manager in the hotel industry. Therefore, my expectation was not privileged service; it was basic hospitality, respect, and professional communication. While it's understandable that guests aren't allowed to check in early, it's unacceptable that a guest is shown no interest when they've waited in the lobby for hours and their child has fallen asleep on a sofa.
Apart from that, the physical condition of the hotel was also considerably below my expectations. The room windows were covered in dirt and water stains, and there was mold growth on the ceiling. The elevator mirrors were dirty too. Overall, it is clear that the facility is in serious need of maintenance and cleaning.
As I was getting off the elevator on the SPA floor, when I asked the attendant about the location of the fire escape in case of a fire, he shrugged and gave an extremely indifferent and unprofessional answer: "I don't know."
In addition, wedding and engagement parties were held at the hotel almost every day. Therefore, it is not a suitable hotel for those seeking a quiet and relaxing holiday.
The only positive thing that stuck with us during our stay was the truly beautiful view. Unfortunately, the overall quality of service and hospitality overshadowed this positive aspect.
Obitelji
Napisano: 23. velj 2026.
Boravak: velj, 2026
Better then i expected
I went on a trip to Istanbul with my mom for 4 days and this is the hotel i picked and It’s a good hotel. It has an beautiful location and view. the room is clean and is huge. the style looked fancy. but the AC doesn’t work and breakfast was limited. And it’s pretty affordable. service is alright.
I would recommend this hotel
I would recommend this hotel
Snimio anonimni putnik
Napisano: 11. srp 2026.
Boravak: srp, 2026
Great views. Large rooms. Very comfortable
Obitelji
Napisano: 15. stu 2025.
Boravak: stu, 2025
Great views and transportation
The hotel''s location is perfectly opposite the cenote and there''s access every time. One of the best views of the throat. You can take in this view from all over the hotel. Breakfast spread is insufficient. Don’t expect too much cleanliness, but they’re correcting
Izvrsna lokacija
Mimar Sinan, Paşa Limanı Cd. No:4, Üsküdar, Istanbul, 34672, Turska|4,28 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci nisu dopušteni
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
A11 Hotel Bosphorus: često postavljana pitanja
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