DoubleTree by Hilton Brighton Metropole
Brighton: pronađite najbolji hotel za svoje datume, po cijeni ili vlastitom ukusu
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Korisne informacije
Prijava od: | 16:00 |
|---|---|
Odjava prije: | 11:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Više o hotelu DoubleTree by Hilton Brighton Metropole
DoubleTree by Hilton Brighton Metropole
Novo obnovljeni hotel DoubleTree by Hilton Brighton Metropole pruža pogled na obalu Brightona i nalazi se u blizini trgovina i centra grada. Veličanstvena viktorijanska zgrada ima velike sobe, dva restorana, fitness centar s unutarnjim bazenom.
NG
Napisano: 19. srp 2026.
Give the staff a raise! They deserve it.
Saba was incredible right from check-in. She immediately noticed that I required an accessible room even though it wasn’t noted in my reservation. She quickly coordinated with housekeeping to have everything prepared, saving me any unnecessary wait. Her wonderful memory also sparked a lovely conversation about Lyon from my previous stay — it’s rare to feel so genuinely remembered and valued.
Eric was equally impressive and attentive, recalling my preference for sparkling water from a past visit and ensuring it was taken care of without me even having to ask. When he ran out of cold cans, he signposted me to the bar for ice. Lily at the luggage area was an absolute delight — she handled my bags with a smile and saved me from a long queue at the front desk when my taxi was waiting outside. Her timely efficiency was a lifesaver!
I also want to give special praise to the front desk and concierge team for their consistently warm and helpful service throughout my stay. Every interaction felt personal and professional. The Living Well health spa downstairs is another highlight — a perfect place to unwind with excellent facilities and friendly spa staff who made me feel completely pampered.
Even with the hotel fully booked during the lively “FatBoy Slim On The Beach” festivities, the crowd control and overall organisation were managed flawlessly. This is hands-down one of the best-staffed hotel experiences I’ve had in recent years. Highly recommended!
Odgovor hotela
Napisano: 19. srp 2026.
Thank you so much for your incredible feedback and for taking the time to recognise so many members of our team. We are absolutely delighted to hear that your stay was such a memorable one.
Your kind words about Saba, Eric, Lily, our Front Desk and Concierge teams, and the LivingWell Health Club staff mean a great deal to us. We will be sure to share your compliments with each of them, as we know they will be thrilled to learn they made such a positive impact on your stay.
It is especially rewarding to hear that our team's attention to detail, personalised service, and commitment to ensuring your comfort stood out, even during such a busy weekend. Providing exceptional hospitality is what we strive for, and your recommendation is the highest compliment we could receive.
Thank you once again for choosing to stay with us. We look forward to welcoming you back to Hilton Brighton Metropole for another outstanding experience.
Best regards,
Enrich Mefful
Guest Relations Manager
UK
Napisano: 24. srp 2026.
Hilton Doubletree Brighton
If we had not encountered the few minor issues this would have been a five star review.
Thanks again Enrich for your professional attitude and great personality.
Odgovor hotela
Napisano: 25. srp 2026.
Thank you for taking the time to share your feedback following your recent stay.
I am delighted to hear that you found our hotel clean and well presented and that, despite encountering a few minor issues, these were handled to your satisfaction.
It is especially rewarding to read your kind comments about Enrich. I will ensure your feedback is shared with him, as I know he will be delighted to hear that his professionalism, willingness to listen, and friendly personality made such a positive impression. Team members like Enrich are a real credit to our hotel.
I am sorry that we fell just short of providing you with a five-star experience, but I truly appreciate your honest feedback. We hope to have the pleasure of welcoming you back soon and delivering the flawless stay you were expecting.
Kind regards,
Kostas Grigorakos
Front Of House Manager
Napisano: 21. srp 2026.
Saba is fantastic
Odgovor hotela
Napisano: 22. srp 2026.
Thank you for your wonderful feedback. We are delighted to hear that Saba made such a positive impression during your stay. Your kind words about her being intelligent, personable, and providing such a warm welcome truly mean a great deal.
We will be sure to share your compliments with Saba, who will be thrilled to know she helped make your experience so memorable. We look forward to welcoming you back to DoubleTree by Hilton Brighton Metropole again soon.
Warm regards,
Enrich Mefful
Guest Relations Manager
Napisano: 21. srp 2026.
Konstantinos Grigorakos Front of House Manager of DoubleTree Brighton Metropole⭐⭐⭐⭐
That being said, Manager Grigorakos implemented the 4-Step Accountability Framework to us as loyal Hilton Diamond Members-grateful!
For those, that don't know what the 4-step Accountability Framework is when a hotel manager takes accountability for a guest's unsatisfactory experience- listen to guest, sincerely apologize without qualifiers, and immediately offer concrete compensation. Swift, empowering resolution is a cornerstone of modern hospitality.
K Grigorakos successfully turned a negative into a positive outcome for us : )
This is why we will definitely return again to this hotel.
Odgovor hotela
Napisano: 22. srp 2026.
Thank you so much for taking the time to share such a thoughtful review. We are delighted to hear that Konstantinos Grigorakos was able to turn a challenging situation into a positive experience through his professionalism, care, and commitment to resolving the issue with your room.
It is wonderful to know that his approach and dedication made such a lasting impression, and we truly appreciate your recognition of the steps he took to ensure you could enjoy your stay. Your kind words will be shared with Konstantinos and the wider team they will be thrilled to know their efforts were appreciated.
Thank you for your continued loyalty as Hilton Diamond Members. We look forward to welcoming you back to DoubleTree by Hilton Brighton Metropole for another enjoyable stay in the near future.
Warm regards,
Enrich Mefful
Guest Relations Manager
Napisano: 20. srp 2026.
Boravak: srp, 2026
On this occasion we had a sea view and balcony and the balcony aspect was disappointing overall. Cracked tiles, metal work in need of a paint. The balcony itself was tiny and unable to have 2 chairs on it so we used very little.
Will stay at the hotel again but will not pay the premium for a balcony as we hardly used it.
Izvrsna lokacija
Kings Rd, Brighton, BN1 2FU, Ujedinjeno Kraljevstvo|1,04 km od centra grada
Prijava i odjava
Prijava od:
16:00
Odjava prije:
11:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Sve dobne skupine
47 € (GBP40) po osobi po noćenju
u dobi od 2 g. ili mlađe
Besplatno
Kućni ljubimci dopušteni uz dodatnu naknadu
Doručak je dostupan
Opcije doručka
Kontinentalni doručak, Engleski doručak, Bezglutenski doručak, Halal doručak, Veganski doručak, Vegetarijanski doručak
Cijena doručka
27 € (oko 22,5 GBP osobi)
Vrijeme doručka
Pon – ned od 06:30 do 10:30

