DoubleTree by Hilton Chester
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Bazen
Centar za fitness
Lječilište
Više o hotelu DoubleTree by Hilton Chester
DoubleTree by Hilton Chester
Hotel Doubletree by Hilton Chester smješten je u vlastelinskoj kući iz 18. stoljeća s 12 hektara uređenih vrtova. Hotel se nalazi odmah izvan Chestera, 2 minute vožnje od autoceste M53. Osigurani su besplatni WiFi i parkiralište u okviru objekta.
Recenzije od 
Parovi
Napisano: 23. srp 2026.
Lovely hotel
My partner and I stayed here for 3 nights. We had stayed here 9 years ago and enjoyed it but there were a few things wrong then. I can honestly say I had a much better stay this time. The only negative was the receptionist at check in she wasn’t very friendly and we asked her about buses later in the day and again didn’t find her very friendly but all the other receptionists and staff were lovely and friendly. The bed was so comfortable and great pillows too and plenty of tea/coffees etc in the room. The bath was a bit small and was probably needing upgraded but that was only thing wrong in the room. Air conditioning was great and needed and fridge, safe and everything else we needed. Lots of coat hangers too unlike some hotels. I would have liked a set of drawers but that’s personal choice. . We did get lovely chocolate cookies on arrival which I think is a nice extra for honours members. It was my birthday while we were there and a lovely card and vouchers for two free drinks were there for me which was lovely. I’m coeliac and at breakfast the restaurant managers were (Gabrielle was one she was lovely, there was a lovely man too but I didn’t get his name) really helpful and I felt very safe eating there which is so important when you’re coeliac. Lots of gluten free options for me. The only negative at the breakfast was that bacon ran out and took a while to be replaced and my partner had to wait a while to get it and he would have liked black pudding but we really enjoyed breakfast. The hotel gardens were so nice and relaxing to sit in with their tables, chairs and parasols. The staff in the restaurant were all lovely and so were the bar staff and cleaners. The hotel has a bus stop at the bottom of the drive which was great and we got on it into Chester to save driving. Great hotel to stay for Chester, Chester Zoo and Cheshire Oaks. Would definitely have given 5 star if not for the little issues. Would definitely visit again. Loved it
Odgovor hotela
Napisano: 25. srp 2026.
Thank you for taking the time to share such a detailed review following your recent stay with us. We are delighted to hear that you enjoyed your visit even more than your previous stay and that our comfortable rooms, gardens, breakfast offering, and warm DoubleTree welcome helped make your stay memorable.
It is especially wonderful to hear that Gabrielle and the restaurant team made you feel safe and well looked after as a coeliac, and that your birthday recognition added a special touch to your visit. We will be sure to share your kind comments with the team.
Thank you also for highlighting the areas where we can improve. We are sorry that your check-in experience did not reflect the friendly service we strive to provide and appreciate your feedback regarding breakfast replenishment and some aspects of the room. Your comments will be reviewed with the relevant teams.
We are delighted that you would choose to stay with us again, and we look forward to welcoming you back to DoubleTree by Hilton Chester in the near future.
Warm regards,
It is especially wonderful to hear that Gabrielle and the restaurant team made you feel safe and well looked after as a coeliac, and that your birthday recognition added a special touch to your visit. We will be sure to share your kind comments with the team.
Thank you also for highlighting the areas where we can improve. We are sorry that your check-in experience did not reflect the friendly service we strive to provide and appreciate your feedback regarding breakfast replenishment and some aspects of the room. Your comments will be reviewed with the relevant teams.
We are delighted that you would choose to stay with us again, and we look forward to welcoming you back to DoubleTree by Hilton Chester in the near future.
Warm regards,
Poslovni putnici
UK
Napisano: 15. ožu 2026.
Boravak: ožu, 2026
Poor food and bar service
I have stayed here many times and have always found the hotel and the experience to be very good, this time it wasn’t.
The hotel is very good, check in staff are super friendly, rooms are excellent quality and don’t disappoint. It was my birthday so I ordered and amaretto sours at £12.95, expensive at that as amaretto is a cheap liqueur. The waiter served it in the smallest glass you can imagine, it barely covered 2 inches and was well short of the top of the glass, and had more foam that drink, he just added more ice to take it to the top. Astonishingly poor for a £13 cocktail.
Next day the breakfast was poor as well, staff clearly had an issue with each other , no happy faces, no smiling, our table remained uncleared for the 50 minutes we were there, the restaurant wasn’t a happy place and it was easy to see and feel.
Very disappointing as I have always had good experiences here
The hotel is very good, check in staff are super friendly, rooms are excellent quality and don’t disappoint. It was my birthday so I ordered and amaretto sours at £12.95, expensive at that as amaretto is a cheap liqueur. The waiter served it in the smallest glass you can imagine, it barely covered 2 inches and was well short of the top of the glass, and had more foam that drink, he just added more ice to take it to the top. Astonishingly poor for a £13 cocktail.
Next day the breakfast was poor as well, staff clearly had an issue with each other , no happy faces, no smiling, our table remained uncleared for the 50 minutes we were there, the restaurant wasn’t a happy place and it was easy to see and feel.
Very disappointing as I have always had good experiences here
Odgovor hotela
Napisano: 17. ožu 2026.
Dear Stuart W
Thank you for taking the time to share your feedback and for being a loyal returning guest — we truly appreciate it. We’re pleased to hear that you continue to enjoy our rooms and the warm welcome from our reception team, as this is exactly the experience we aim to deliver consistently.
We are, however, disappointed to learn that certain aspects of your most recent visit did not reflect the high standards you’ve come to expect from us. Your comments regarding the presentation of your cocktail and the atmosphere during breakfast have been taken on board. These areas should feel seamless and enjoyable for our guests, and we are addressing your observations directly with the teams involved to ensure they reflect the quality and professionalism we expect.
While it’s regrettable that this stay fell short in these moments, your feedback is genuinely valued as it helps us maintain the level of service our regular guests know us for. We hope we will have the opportunity to welcome you back again and provide the consistently positive experience you have enjoyed on previous visits.
Kind regards
Thank you for taking the time to share your feedback and for being a loyal returning guest — we truly appreciate it. We’re pleased to hear that you continue to enjoy our rooms and the warm welcome from our reception team, as this is exactly the experience we aim to deliver consistently.
We are, however, disappointed to learn that certain aspects of your most recent visit did not reflect the high standards you’ve come to expect from us. Your comments regarding the presentation of your cocktail and the atmosphere during breakfast have been taken on board. These areas should feel seamless and enjoyable for our guests, and we are addressing your observations directly with the teams involved to ensure they reflect the quality and professionalism we expect.
While it’s regrettable that this stay fell short in these moments, your feedback is genuinely valued as it helps us maintain the level of service our regular guests know us for. We hope we will have the opportunity to welcome you back again and provide the consistently positive experience you have enjoyed on previous visits.
Kind regards
Snimio anonimni putnik
Napisano: 19. srp 2026.
Boravak: srp, 2026
Nice room, but the bath didn’t drain making the shower a bit of a paddling experience, but friendly staff and good food. £20 to use the pool felt a bit pricy but overall a nice hotel.
Snimio anonimni putnik
Napisano: 17. srp 2026.
Boravak: srp, 2026
Excellent hotel in a great location with very helpful and friendly staff, along with superb facilities
Parovi
Napisano: 16. srp 2026.
Love this place but…….
This is possibly my current favorite hotel, we stay here quite a bit. Love the spa and as a gold member only £10.00 each to use the pool and rooms, lovely with the roof open for summer. Bedrooms are always wonderful and the breakfast is fab. But we have stopped eating here for dinner, very dissatisfied with our last meal here, beetroot and goat cheese with no cheese? But that’s how they serve it? (Yes we did feed this back at the time and on check out)and a challenging menu for vegetarians at best. When it used to be great.
We had a fantastic meal at Shrub in Chester this time for half the price you would pay here, So on balance lovey hotel and spa, expensive and disappointing food options.
We had a fantastic meal at Shrub in Chester this time for half the price you would pay here, So on balance lovey hotel and spa, expensive and disappointing food options.
Odgovor hotela
Napisano: 17. srp 2026.
Dear Mariners Tours,
Thank you for taking the time to share your review and for your continued loyalty to the hotel. We are delighted to hear that we remain one of your favourite places to stay and that you continue to enjoy our spa facilities, comfortable guestrooms and breakfast offering.
We do, however, appreciate your candid feedback regarding your recent dining experience. It is disappointing to learn that the meal did not meet your expectations, particularly as this was something you had previously enjoyed during your stays with us.
Feedback such as yours is incredibly valuable and helps us determine the changes and improvements we make for the future. Please be assured that your comments regarding both the menu selection and the overall dining experience will be shared with our Food & Beverage teams for review.
We are pleased that, despite this aspect of your stay, you were still able to enjoy the hotel, spa facilities and your time in Chester. We very much appreciate your honest observations and hope to have the opportunity to welcome you back again soon, where we can provide an experience that exceeds your expectations in every area of the hotel.
Kind regards,
Thank you for taking the time to share your review and for your continued loyalty to the hotel. We are delighted to hear that we remain one of your favourite places to stay and that you continue to enjoy our spa facilities, comfortable guestrooms and breakfast offering.
We do, however, appreciate your candid feedback regarding your recent dining experience. It is disappointing to learn that the meal did not meet your expectations, particularly as this was something you had previously enjoyed during your stays with us.
Feedback such as yours is incredibly valuable and helps us determine the changes and improvements we make for the future. Please be assured that your comments regarding both the menu selection and the overall dining experience will be shared with our Food & Beverage teams for review.
We are pleased that, despite this aspect of your stay, you were still able to enjoy the hotel, spa facilities and your time in Chester. We very much appreciate your honest observations and hope to have the opportunity to welcome you back again soon, where we can provide an experience that exceeds your expectations in every area of the hotel.
Kind regards,
Vrlo dobra lokacija
Warrington Road, Hoole, Chester, CH2 3PD, Ujedinjeno Kraljevstvo|2,94 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Sve dobne skupine
Besplatno
u dobi od 6 g. ili mlađe
Besplatno
Kućni ljubimci nisu dopušteni
Doručak je dostupan
Opcije doručka
Zapadnjački doručak
Cijena doručka
24 € (oko 19,95 GBP osobi)
Vrijeme doručka
Pon – ned od 06:30 do 10:00
Goste se moli da unaprijed obavijeste smještajni objekt DoubleTree by Hilton Chester o predviđenom vremenu dolaska. Svoju napomenu mogu navesti u polje za posebne zahtjeve prilikom rezervacije ili mogu izravno kontaktirati objekt putem kontaktnih podataka navedenih u potvrdi rezervacije. Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. Please note that access to the spa is only available to guests who have booked a spa package. Please also note that the pool area and spa are adults-only. Cots are available on request.
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