B&B Hotel Derby
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Djeca | U ovom hotelu djeca su dobrodošla |
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Više o hotelu B&B Hotel Derby
B&B Hotel Derby
Hotel B&B Derby nalazi se u parku Pride, na pješačkoj udaljenosti od željezničkog kolodvora Derby i centra grada. Hotel nudi plaćeno parkiralište i besplatni WiFi u svim prostorijama.
UK
Napisano: 3. srp 2026.
Boravak: srp, 2026
Great value hotel, excellent food and decor, helpful staff!
This is an extremely clean, tidy and well presented hotel. Nothing worse than staying in a "tired" hotel with outdated fixtures and fittings. My room on 4th floor had good views of the City, and came with air-conditioning, safe, and a compact but tidy bathroom.
The hotel is situated out of town, about a mile from Derby City Centre, but Uber operates here.
I found the reception staff very helpful. A "shout out" to Matt the chef, as the food he prepared was fantastic. There is a wide range of offerings on the menu. I went for Beyond meat burger, upgraded to dirty fries and onion rings on the side. This was a really tasty dish and good value too.
Can't fault the hotel so far, good location for access to the City, but far enough away from noise and traffic.
Based on my other hotel experiences across the UK and world too I give this one a solid 5/5.
Odgovor hotela
Napisano: 6. srp 2026.
Thank you for the kind words following your stay with us here in Derby B&B
I am pleased that you continue to enjoy your experience with us!
See you soon
Very best regards
Team B&B
Napisano: 9. kol 2026.
No Air Conditioning and Poor Service
Odgovor hotela
Napisano: 10. kol 2026.
I am sorry to read that you had a less than satisfactory experience at the Hotel. This is not the impression we wish our guests to leave with. Please do accept my apologies on behalf of myself and the team.
I would appreciate the opportunity to welcome you back to the Hotel where hopefully we can rectify your past experience.
Very best regards
Team B&B
Napisano: 31. srp 2026.
Boravak: srp, 2026
The staff were amazing though.
Napisano: 5. srp 2026.
Boravak: srp, 2026
Very disappointing customer service
Our overnight stay was unfortunately overshadowed by very poor customer service.
When we arrived at around 10:30 pm, there were two members of staff on reception. During check-in, we asked about the £5 parking charge and were clearly told by the receptionist that, because we had checked in late, we did not need to pay for parking.
However, when we checked out the following morning, a member of staff who repeatedly introduced herself as the manager insisted that we had to pay the £5. I want to make it clear that my complaint is not about paying the £5. It is about the lack of communication between staff and the way we were treated. Rather than listening to what we were saying, she repeatedly questioned our honesty and made us feel as though we were making the story up. It was embarrassing and humiliating.
I even asked if the CCTV from the previous evening could be checked to confirm what had been said at reception, but I was told they were not allowed to review it. There seemed to be no attempt to investigate the situation or resolve it professionally.
We were also disappointed with the breakfast. The website advertised breakfast from £7.50, but when we went to pay, we were told it was £10, as the lower price only applied if booked online. This was not made clear on the information we had seen.
The breakfast itself was below expectations. There was no butter, no cheese, and several items were either unavailable or in very limited supply. The member of staff serving breakfast appeared moody, avoided interacting with guests, and did not make us feel welcome.
Overall, the biggest issue was not the parking fee or the breakfast price,it was the poor communication, the dismissive attitude, and the lack of professionalism. We left feeling disappointed, embarrassed, and undervalued as guests. Unfortunately, based on this experience, I would not choose to stay here again.
Odgovor hotela
Napisano: 6. srp 2026.
I am sorry to read that you had a less than satisfactory experience at the Hotel. This is not the impression we wish our guests to leave with. Please do accept my apologies on behalf of myself and the team.
I would appreciate the opportunity to welcome you back to the Hotel where hopefully we can rectify your past experience.
Very best regards
Team B&B
Napisano: 29. lip 2026.
Boravak: lip, 2026
Derby trip
Odgovor hotela
Napisano: 6. srp 2026.
Thank you for the kind words following your stay with us here in Derby B&B
I am pleased that you enjoyed your experience of B&B Hotels, it certainly is an exciting chain of hotels!
I hope that we will see you back with us very soon.
Very best regards
Team B&B
Izvrsna lokacija
Locomotive Way, Pride Park, Derby, DE24 8PU, Ujedinjeno Kraljevstvo|1,37 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Kućni ljubimci dopušteni uz dodatnu naknadu
Doručak je dostupan
Opcije doručka
Zapadnjački doručak, Kontinentalni doručak, Engleski doručak, Bezglutenski doručak, Veganski doručak, Vegetarijanski doručak
Cijena doručka
17 € (oko 13,99 GBP osobi)
Vrijeme doručka
Pon – ned od 07:00 do 10:00
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