Wildhive Callow Hall
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Prijava od: | 15:00 |
|---|---|
Odjava prije: | 11:00 |
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Centar za fitness
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Wildhive Callow Hall: recenzije
Recenzije od 
Parovi
Napisano: 5. srp 2026.
Boravak: svi, 2026
A perfect retreat for true relaxation!
Gorgeous rooms and great facilities. We stayed in the main hotel building for one night then moved to one of the hives for the second. We really appreciated the little touches like the balloons and card to celebrate a birthday and the little biscuits and milk jars in the room. Your staff really made the difference to our experience. Two members really looked after us, a kind waitress who I unfortunately cannot remember her name and a helpful man I think who is called Buk..? He went above and beyond for us helping out with our hive. The glass room restaurant/bar and the cosy fire place room are both lovely to dine and drink at :)
Odgovor hotela
Napisano: 22. srp 2026.
Hello Elicia,
Thank you for taking the time to share such a wonderful review of your recent stay with us.
I am delighted to hear that Callow Hall provided the perfect retreat for relaxation and that you enjoyed experiencing both a room in the main house and one of our Hives. It's lovely to know that the birthday touches were appreciated – we always enjoy helping our guests celebrate special occasions, and it's wonderful to hear that the balloons, card and in-room treats helped make your stay even more memorable.
What really stood out from your review was your praise for our team. Hospitality is all about people, and I am thrilled that our staff helped make such a positive difference to your experience. I will do my best to identify and personally thank both the waitress you mentioned and Dup, who will be delighted to know that his efforts were recognised and appreciated.
I am also pleased that you enjoyed dining and relaxing in both the Garden Room and our cosy fire-side lounge. These spaces were designed for guests to slow down, unwind and enjoy everything that makes Callow Hall special, so it's wonderful to know they contributed to such an enjoyable stay.
Thank you once again for your kind words. We truly appreciate your recommendation and look forward to welcoming you back for another relaxing escape very soon.
Kind regards,
Dale Harvey
Deputy General Manager
Dale.Harvey@Wildhive.uk
Thank you for taking the time to share such a wonderful review of your recent stay with us.
I am delighted to hear that Callow Hall provided the perfect retreat for relaxation and that you enjoyed experiencing both a room in the main house and one of our Hives. It's lovely to know that the birthday touches were appreciated – we always enjoy helping our guests celebrate special occasions, and it's wonderful to hear that the balloons, card and in-room treats helped make your stay even more memorable.
What really stood out from your review was your praise for our team. Hospitality is all about people, and I am thrilled that our staff helped make such a positive difference to your experience. I will do my best to identify and personally thank both the waitress you mentioned and Dup, who will be delighted to know that his efforts were recognised and appreciated.
I am also pleased that you enjoyed dining and relaxing in both the Garden Room and our cosy fire-side lounge. These spaces were designed for guests to slow down, unwind and enjoy everything that makes Callow Hall special, so it's wonderful to know they contributed to such an enjoyable stay.
Thank you once again for your kind words. We truly appreciate your recommendation and look forward to welcoming you back for another relaxing escape very soon.
Kind regards,
Dale Harvey
Deputy General Manager
Dale.Harvey@Wildhive.uk
Parovi
Napisano: 10. kol 2026.
Great Relaxing Stay In A Hive
We stayed for one night in a Hive as a birthday celebration. The stay was pretty faultless.
The staff were welcoming and polite throughout our stay. Going above and beyond for us.
We had dinner and breakfast in the restaurant and both meals were great.
I’d read a few reviews on here maybe not praising Callow Hall. But whilst every stay is individual, I’d take them with a pinch of salt.
We saw an earlier review about “service charges” but other than that on the meals which is standard. There wasn’t anything further just for the stay. So either they’ve changed the policy or that maybe didn’t happen?
The whole complex is modernised given the main houses age. It’s exactly what most older hotels should look to as a standard.
We will be back without hesitation.
The staff were welcoming and polite throughout our stay. Going above and beyond for us.
We had dinner and breakfast in the restaurant and both meals were great.
I’d read a few reviews on here maybe not praising Callow Hall. But whilst every stay is individual, I’d take them with a pinch of salt.
We saw an earlier review about “service charges” but other than that on the meals which is standard. There wasn’t anything further just for the stay. So either they’ve changed the policy or that maybe didn’t happen?
The whole complex is modernised given the main houses age. It’s exactly what most older hotels should look to as a standard.
We will be back without hesitation.
Odgovor hotela
Napisano: 11. kol 2026.
Thank you so much for taking the time to share your experience following your recent birthday celebration with us.
I am delighted to read that you had such an enjoyable stay in one of our Hives and that your visit felt "pretty faultless". It is particularly rewarding to hear your comments about our team, who work incredibly hard to create memorable experiences for our guests. I will be sure to share your kind words with them, as I know they will be greatly appreciated.
It's also wonderful to hear that you enjoyed both dinner and breakfast, and that the design and restoration of Callow Hall resonated with you. We are fortunate to be custodians of such a historic property, and great care has been taken to blend the character of the Hall with the comfort and style expected by today's travellers.
Thank you as well for taking the time to comment on the discretionary service charge. This is a 10% discretionary charge applied to food and beverage experiences only and is entirely optional. We always strive to be transparent about this, and we appreciate the opportunity to clarify it for future readers.
Most importantly, we are thrilled that you left feeling relaxed and already planning a return visit. There is no greater compliment than knowing a guest would return without hesitation.
We look forward to welcoming you back to Wildhive Callow Hall again soon.
Kind regards,
Dale Harvey
Deputy General Manager
Dale.Harvey@Wildhive.uk
I am delighted to read that you had such an enjoyable stay in one of our Hives and that your visit felt "pretty faultless". It is particularly rewarding to hear your comments about our team, who work incredibly hard to create memorable experiences for our guests. I will be sure to share your kind words with them, as I know they will be greatly appreciated.
It's also wonderful to hear that you enjoyed both dinner and breakfast, and that the design and restoration of Callow Hall resonated with you. We are fortunate to be custodians of such a historic property, and great care has been taken to blend the character of the Hall with the comfort and style expected by today's travellers.
Thank you as well for taking the time to comment on the discretionary service charge. This is a 10% discretionary charge applied to food and beverage experiences only and is entirely optional. We always strive to be transparent about this, and we appreciate the opportunity to clarify it for future readers.
Most importantly, we are thrilled that you left feeling relaxed and already planning a return visit. There is no greater compliment than knowing a guest would return without hesitation.
We look forward to welcoming you back to Wildhive Callow Hall again soon.
Kind regards,
Dale Harvey
Deputy General Manager
Dale.Harvey@Wildhive.uk
Parovi
Napisano: 2. kol 2026.
Let down by underhand charges.
Was prepared to offer this place a glowing review after staying in one of the tree houses for just one night.
However, upon checkout and reviewing the bill, I found a host of additional costs added on under the title, ‘Service Charge’.
When I enquired about this, I was told this was a percentage of the cost of every item brought to your table (early evening drinks, evening meal & breakfast) by a server.
Yes, even breakfast which is made to order not a buffet.
This added over £50 to our final bill. However, I was informed that this is totally discretionary and could be removed if I wished.
I had it removed, stating that as an overnight resident (already paying far more than I felt was justified) I do not feel their Service Charge was appropriate.
Note I was also informed none of their room rates include breakfast, I cannot understand this, is it another way of squeezing more money out of guests?
Our stay was enjoyable, staff were excellent & friendly.
Great location, very peaceful & quiet.
Food was of high standard, although the wait time was a little long, cooked fresh to order one hopes to be the reason.
Felt very comfortable in the tree house, even though others are close by it felt very private.
Although it could do with some air conditioning rather than the noisy fan provided.
Could also do with a proper pod type coffee machine as the powdered coffee provided for the cafetiere was quite weak.
Nice to have a proper fridge rather than the poor coolers some hotels offer.
TV channels were a bit hit and miss, with several frozen or blacking out.
Happy to stay here again, but only when some significant discounts are available, because nice though it is, is simply does not warrant the costs currently being charged.
However, upon checkout and reviewing the bill, I found a host of additional costs added on under the title, ‘Service Charge’.
When I enquired about this, I was told this was a percentage of the cost of every item brought to your table (early evening drinks, evening meal & breakfast) by a server.
Yes, even breakfast which is made to order not a buffet.
This added over £50 to our final bill. However, I was informed that this is totally discretionary and could be removed if I wished.
I had it removed, stating that as an overnight resident (already paying far more than I felt was justified) I do not feel their Service Charge was appropriate.
Note I was also informed none of their room rates include breakfast, I cannot understand this, is it another way of squeezing more money out of guests?
Our stay was enjoyable, staff were excellent & friendly.
Great location, very peaceful & quiet.
Food was of high standard, although the wait time was a little long, cooked fresh to order one hopes to be the reason.
Felt very comfortable in the tree house, even though others are close by it felt very private.
Although it could do with some air conditioning rather than the noisy fan provided.
Could also do with a proper pod type coffee machine as the powdered coffee provided for the cafetiere was quite weak.
Nice to have a proper fridge rather than the poor coolers some hotels offer.
TV channels were a bit hit and miss, with several frozen or blacking out.
Happy to stay here again, but only when some significant discounts are available, because nice though it is, is simply does not warrant the costs currently being charged.
Odgovor hotela
Napisano: 11. kol 2026.
Thank you for taking the time to share such detailed feedback following your recent stay in one of our Treehouses.
I am pleased to read that you enjoyed many aspects of your visit, particularly the peaceful setting, the privacy of the Treehouse, the quality of the food, and most importantly the warm service provided by our team. I will be sure to pass on your kind comments to them.
I am sorry, however, that the food & beverage 10% discretionary service charge left you feeling disappointed. We understand that opinions on service charges can vary, which is why our 10% charge is entirely optional and can be amended or removed at any point. We aim to be as transparent as possible and are sorry if this was not made sufficiently clear during your visit. We appreciate your feedback and will continue to review how we communicate this to guests.
Regarding breakfast, we offer a variety of rate plans, including room-only options as well as packages that include breakfast. This approach gives guests the flexibility to personalise their stay and explore the many wonderful cafés, bakeries and restaurants we are fortunate to have on our doorstep in and around Ashbourne. Equally, for those who prefer the convenience of dining with us throughout their stay, breakfast-inclusive packages are also available.
Thank you also for your constructive observations regarding the fan, coffee provision and television service. Feedback such as yours is invaluable as we continue to invest in and refine our accommodation offering.
Whilst I am sorry that some aspects of your stay did not represent the value you were hoping for, I am delighted to read that you would consider returning in the future. We hope to have the opportunity to welcome you back and provide an experience that exceeds your expectations.
Kind regards,
Dale Harvey
Deputy General Manager
Dale.Harvey@Wildhive.uk
I am pleased to read that you enjoyed many aspects of your visit, particularly the peaceful setting, the privacy of the Treehouse, the quality of the food, and most importantly the warm service provided by our team. I will be sure to pass on your kind comments to them.
I am sorry, however, that the food & beverage 10% discretionary service charge left you feeling disappointed. We understand that opinions on service charges can vary, which is why our 10% charge is entirely optional and can be amended or removed at any point. We aim to be as transparent as possible and are sorry if this was not made sufficiently clear during your visit. We appreciate your feedback and will continue to review how we communicate this to guests.
Regarding breakfast, we offer a variety of rate plans, including room-only options as well as packages that include breakfast. This approach gives guests the flexibility to personalise their stay and explore the many wonderful cafés, bakeries and restaurants we are fortunate to have on our doorstep in and around Ashbourne. Equally, for those who prefer the convenience of dining with us throughout their stay, breakfast-inclusive packages are also available.
Thank you also for your constructive observations regarding the fan, coffee provision and television service. Feedback such as yours is invaluable as we continue to invest in and refine our accommodation offering.
Whilst I am sorry that some aspects of your stay did not represent the value you were hoping for, I am delighted to read that you would consider returning in the future. We hope to have the opportunity to welcome you back and provide an experience that exceeds your expectations.
Kind regards,
Dale Harvey
Deputy General Manager
Dale.Harvey@Wildhive.uk
Parovi
Napisano: 21. srp 2026.
Hidden Gem
Callow Hall was just the tonic I needed.
It’s a hidden gem , beautiful boutique hotel.
Now hire was a lovely extra and we had the intention to ride but we just enjoyed the hotel instead. Maybe next time.
The food was delicious and the staff were very friendly and attentive.
I would recommend for couples or families , there are tree houses that you can stay in that my kids would love ,but I think my husband and I will keep this for ourselves .
Looking forward to returning soon.
It’s a hidden gem , beautiful boutique hotel.
Now hire was a lovely extra and we had the intention to ride but we just enjoyed the hotel instead. Maybe next time.
The food was delicious and the staff were very friendly and attentive.
I would recommend for couples or families , there are tree houses that you can stay in that my kids would love ,but I think my husband and I will keep this for ourselves .
Looking forward to returning soon.
Odgovor hotela
Napisano: 22. srp 2026.
Hello Alison,
Thank you so much for your wonderful review and for choosing to spend time with us at Wildhive Callow Hall.
I am delighted to hear that your stay was just the tonic you needed and that you found Callow Hall to be a hidden gem. It's fantastic to know you enjoyed the food, our friendly and attentive team, and the opportunity to simply relax and make the most of the hotel and its surroundings.
I had to smile when I read that the bicycles remained parked because you were enjoying the hotel too much! They will be waiting for you on your next visit when you're ready to explore a little further.
It's also lovely to hear that our Treehouses caught your eye. While they are certainly a favourite with families, I completely understand why you might want to keep them as a special retreat for you and your husband instead!
Thank you again for your kind words and recommendation. I will be sure to share your feedback with the team, who will be delighted to know they helped make your stay so enjoyable.
We look forward to welcoming you back to Callow Hall again very soon.
Kind regards,
Dale
Deputy General Manager
Dale.Harvey@Wildhive.uk
Thank you so much for your wonderful review and for choosing to spend time with us at Wildhive Callow Hall.
I am delighted to hear that your stay was just the tonic you needed and that you found Callow Hall to be a hidden gem. It's fantastic to know you enjoyed the food, our friendly and attentive team, and the opportunity to simply relax and make the most of the hotel and its surroundings.
I had to smile when I read that the bicycles remained parked because you were enjoying the hotel too much! They will be waiting for you on your next visit when you're ready to explore a little further.
It's also lovely to hear that our Treehouses caught your eye. While they are certainly a favourite with families, I completely understand why you might want to keep them as a special retreat for you and your husband instead!
Thank you again for your kind words and recommendation. I will be sure to share your feedback with the team, who will be delighted to know they helped make your stay so enjoyable.
We look forward to welcoming you back to Callow Hall again very soon.
Kind regards,
Dale
Deputy General Manager
Dale.Harvey@Wildhive.uk
Parovi
Napisano: 20. srp 2026.
What has happened?
After five nights at the Tawny with the kids, my wife and I had booked a night away just for the two of us at Wildhive.
Having stayed three or four times in the past and eaten here closer to ten times over the years, we were really looking forward to it.
We stayed in one of the treehouses for a change this time, and it was charming.
The problems started when we went to the restaurant in the evening. We got down there at 7 pm with dinner booked at 8. We were told just to grab a table outside, and someone would be over. After 15 minutes, no one had been over, so I went to the bar to collect some menus and order some drinks but was told a server would be over to take the order. After another 10 minutes, nothing. I again went to the bar to order some drinks but was told again to go back to the table; a server would be over. Sure enough, after another five minutes, they were, and we ordered.
The drinks finally came out, and unfortunately, one of the drinks was dropped over my wife. Not a problem; accidents happen, and we were given paper towels to mop it all up. Unbeknownst to us, the poor guy who dropped the drinks was on work experience. The manager then sent him over again to apologise for spilling the drinks, which I thought was a bit of a cop-out, and sending a 16-year-old over again was a bit out of order on their behalf and a bit embarrassing for him.
I would have expected the manager or someone a little senior to pop over and apologise.
Next, we sat down to dinner; surely nothing else could go wrong, as, like I said, we have never had a bad experience here before.
My wife’s monkfish comes out and it’s cold. I ask the waiter if they could take it away and we could get a new one fired up, but they just reheated the original one. I think when mains are £30 plus, you should not be reheating fish, and we were not even given the option for them to fire a new one or my wife to order something else that may be quicker?
We had a great sleep in the trees and then down to breakfast. We gave out breakfast orders, bearing in mind, like the previous evening, there are not a lot of covers in and probably more staff than customers. Twenty minutes in, we have still had no drinks, and our breakfast turns up before any drinks do. Call me old-fashioned, but I do like a drink before I eat, and again, we are paying premium prices.
Awful experience, and unfortunately, after many years, I doubt we will be returning.
Having stayed three or four times in the past and eaten here closer to ten times over the years, we were really looking forward to it.
We stayed in one of the treehouses for a change this time, and it was charming.
The problems started when we went to the restaurant in the evening. We got down there at 7 pm with dinner booked at 8. We were told just to grab a table outside, and someone would be over. After 15 minutes, no one had been over, so I went to the bar to collect some menus and order some drinks but was told a server would be over to take the order. After another 10 minutes, nothing. I again went to the bar to order some drinks but was told again to go back to the table; a server would be over. Sure enough, after another five minutes, they were, and we ordered.
The drinks finally came out, and unfortunately, one of the drinks was dropped over my wife. Not a problem; accidents happen, and we were given paper towels to mop it all up. Unbeknownst to us, the poor guy who dropped the drinks was on work experience. The manager then sent him over again to apologise for spilling the drinks, which I thought was a bit of a cop-out, and sending a 16-year-old over again was a bit out of order on their behalf and a bit embarrassing for him.
I would have expected the manager or someone a little senior to pop over and apologise.
Next, we sat down to dinner; surely nothing else could go wrong, as, like I said, we have never had a bad experience here before.
My wife’s monkfish comes out and it’s cold. I ask the waiter if they could take it away and we could get a new one fired up, but they just reheated the original one. I think when mains are £30 plus, you should not be reheating fish, and we were not even given the option for them to fire a new one or my wife to order something else that may be quicker?
We had a great sleep in the trees and then down to breakfast. We gave out breakfast orders, bearing in mind, like the previous evening, there are not a lot of covers in and probably more staff than customers. Twenty minutes in, we have still had no drinks, and our breakfast turns up before any drinks do. Call me old-fashioned, but I do like a drink before I eat, and again, we are paying premium prices.
Awful experience, and unfortunately, after many years, I doubt we will be returning.
Odgovor hotela
Napisano: 11. kol 2026.
Thank you for taking the time to share your feedback following your recent stay with us.
Firstly, I would like to thank you for your loyalty over the years. Knowing that you have stayed with us on several occasions and dined with us many more times makes your comments particularly disappointing to read, especially as you chose to return for a special night away together.
Whilst I am pleased that you enjoyed your Treehouse and found it charming, I am sorry that the overall experience did not live up to the high standards you had come to expect from Wildhive Callow Hall.
From your comments, it is clear that a number of aspects of your stay left you feeling frustrated, and this ultimately overshadowed what should have been a relaxing and enjoyable visit. As a returning guest, you had every reason to expect an attentive and seamless experience, and I am disappointed that we failed to deliver this on the occasion of your visit.
I was particularly sorry to read about the accident with your drinks. Whilst mistakes can happen, they should always be handled with care and professionalism. We are proud to support young people through work experience opportunities, and whilst our team responded quickly to assist and clear up the situation, I am sorry that you felt the interaction that followed was not handled in the way you would have expected.
Please be assured that your feedback has been shared with our leadership team and will be used constructively as we continue to review.
Whilst I completely understand your frustration, I do hope that we may have the opportunity to restore your faith in us and welcome you back in the future.
Kind regards,
Dale Harvey
Deputy General Manager
Dale.Harvey@Wildhive.uk
Firstly, I would like to thank you for your loyalty over the years. Knowing that you have stayed with us on several occasions and dined with us many more times makes your comments particularly disappointing to read, especially as you chose to return for a special night away together.
Whilst I am pleased that you enjoyed your Treehouse and found it charming, I am sorry that the overall experience did not live up to the high standards you had come to expect from Wildhive Callow Hall.
From your comments, it is clear that a number of aspects of your stay left you feeling frustrated, and this ultimately overshadowed what should have been a relaxing and enjoyable visit. As a returning guest, you had every reason to expect an attentive and seamless experience, and I am disappointed that we failed to deliver this on the occasion of your visit.
I was particularly sorry to read about the accident with your drinks. Whilst mistakes can happen, they should always be handled with care and professionalism. We are proud to support young people through work experience opportunities, and whilst our team responded quickly to assist and clear up the situation, I am sorry that you felt the interaction that followed was not handled in the way you would have expected.
Please be assured that your feedback has been shared with our leadership team and will be used constructively as we continue to review.
Whilst I completely understand your frustration, I do hope that we may have the opportunity to restore your faith in us and welcome you back in the future.
Kind regards,
Dale Harvey
Deputy General Manager
Dale.Harvey@Wildhive.uk
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Callow Hall, Mappleton Ashbourne, Mapleton, DE6 2AA, Ujedinjeno Kraljevstvo|0,89 km od centra grada
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