Dalat Edensee Lake Resort & Spa
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
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Više o hotelu Dalat Edensee Lake Resort & Spa
Dalat Edensee Lake Resort & Spa
Dalat Edensee Lake Resort & Spa nudi luksuzan smještaj s 5 zvjezdica s besplatnim WiFi-jem i privatnom hidromasažnom kadom te pogled na šume i jezera. Dostupni su simulatori golfa, kino i salon za pušenje cigara.
Recenzije od 
Pojedinci
Napisano: 1. ožu 2026.
Boravak: velj, 2026
Located on the Waldsee
Spaciously designed complex surrounded by nature, located on a forest lake, with the Trúc Lâm monastery on the opposite side of the lake - very, very quiet and extremely comfortable; ideal starting point for excursions to Da Lat and the surrounding area, abundant breakfast buffet, large leisure activities and peacocks strutting over the grounds; leaves nothing to be desired, highly recommended.
Obitelji
Napisano: 16. kol 2026.
Boravak: kol, 2026
Couples at ks Dalat Edeesene
I'd like to share a rather unpleasant experience at the Edensee Lake Resort & Spa. Unfortunately, the entire previous good experience was almost ruined by just one very small story: a pair of shoes in the room.
My family chose the resort to relax and experience Da Lan. Over the course of the stay, everything was fine, from space, landscape to service. I thought it would be a full vacation.
But on the morning of the check-out, when my family was having breakfast, I was unexpectedly informed by the hotel that there were four pairs of slippers in the room, but now there are only three, and the staff said my family had taken a pair.
Actually, hearing that information right while eating breakfast completely lost my taste.
The problem here is not the value of a pair of shoes.
What annoys me is that without proper inspection, the customer is placed in a situation as if he took the property of the hotel.
After breakfast, I have to go directly with the hotel staff back to the room to check.
And what is the result?
All four pairs are still full in the room. They didn't lose either.
As such, the reason is simple: the staff does not check the room thoroughly but has rushed to notify and assume responsibility for the guests.
By then, the story was no longer “a pair of shoes.”
What I’m interested in is how a resort in the senior segment manages the room inspection process and behaves with customers.
If the employee had just checked once more before making a conclusion, my family would not have had to go through such an unpleasant situation.
Customers come to the resort to rest, relax and enjoy the vacation. No one wants to be sitting at breakfast receiving a notification that means they have taken the property in the room, and then have to spend time going back to the room to prove to themselves that they have nothing.
Moreover, after re-checking, the truth proves that the guest is not wrong — the new hotel inspection process is a problem.
A pair of shoes can be of insignificant value.
But the reputation and self-esteem of a customer cannot be valued by a pair of sandals.
I think Da Lata Edensee Lake Resort & Spa should seriously review this process:
Check carefully before reporting loss of property.
Check before taking responsibility.
And in particular, respect your customers before making any conclusions about their integrity.
A resort can invest a lot of money in landscape, accommodation and amenities, but sometimes just a negligence in the way it serves is enough to completely change the customer’s perception of the brand.
The most unfortunate thing is that after a pretty well-funded holiday, the story that my family remembered most when they left Dalat Edensee was:
“The hotel said they lost a pair of shoes, the suspect took them — but eventually all four were still in the room.”
A very small mistake in the business, but creating a very unworthy experience for the customer
My family chose the resort to relax and experience Da Lan. Over the course of the stay, everything was fine, from space, landscape to service. I thought it would be a full vacation.
But on the morning of the check-out, when my family was having breakfast, I was unexpectedly informed by the hotel that there were four pairs of slippers in the room, but now there are only three, and the staff said my family had taken a pair.
Actually, hearing that information right while eating breakfast completely lost my taste.
The problem here is not the value of a pair of shoes.
What annoys me is that without proper inspection, the customer is placed in a situation as if he took the property of the hotel.
After breakfast, I have to go directly with the hotel staff back to the room to check.
And what is the result?
All four pairs are still full in the room. They didn't lose either.
As such, the reason is simple: the staff does not check the room thoroughly but has rushed to notify and assume responsibility for the guests.
By then, the story was no longer “a pair of shoes.”
What I’m interested in is how a resort in the senior segment manages the room inspection process and behaves with customers.
If the employee had just checked once more before making a conclusion, my family would not have had to go through such an unpleasant situation.
Customers come to the resort to rest, relax and enjoy the vacation. No one wants to be sitting at breakfast receiving a notification that means they have taken the property in the room, and then have to spend time going back to the room to prove to themselves that they have nothing.
Moreover, after re-checking, the truth proves that the guest is not wrong — the new hotel inspection process is a problem.
A pair of shoes can be of insignificant value.
But the reputation and self-esteem of a customer cannot be valued by a pair of sandals.
I think Da Lata Edensee Lake Resort & Spa should seriously review this process:
Check carefully before reporting loss of property.
Check before taking responsibility.
And in particular, respect your customers before making any conclusions about their integrity.
A resort can invest a lot of money in landscape, accommodation and amenities, but sometimes just a negligence in the way it serves is enough to completely change the customer’s perception of the brand.
The most unfortunate thing is that after a pretty well-funded holiday, the story that my family remembered most when they left Dalat Edensee was:
“The hotel said they lost a pair of shoes, the suspect took them — but eventually all four were still in the room.”
A very small mistake in the business, but creating a very unworthy experience for the customer
Odgovor hotela
Napisano: 19. kol 2026.
Mến chào Quý Khách,
Lời đầu tiên, Đà Lạt Edensee Lake Resort & Spa chân thành cảm ơn Quý khách đã dành thời gian chia sẻ rất chi tiết về trải nghiệm của gia đình tại Resort. Rất vui khi biết Quý Khách và gia đình có những đánh giá tích cực về cảnh quan, không gian và những trải nghiệm trong phần lớn thời gian lưu trú.
Đồng thời, Resort xin ghi nhận những chia sẻ của Quý Khách liên quan đến tình huống kiểm tra vật dụng trong phòng vào thời điểm check-out. Chúng tôi hiểu rằng với một khu nghỉ dưỡng, sự chỉn chu không chỉ nằm ở cảnh quan hay cơ sở vật chất mà còn ở từng bước trong quy trình phục vụ và cách nhân viên trao đổi với khách hàng.
Những góp ý của Quý Khách là cơ sở để Resort rà soát và hoàn thiện hơn quy trình kiểm tra, đặc biệt trong việc xác minh thông tin trước khi trao đổi với khách và thận trọng trong giao tiếp của đội ngũ nhân viên.
Bên cạnh đó, Resort xin ghi nhận nhận xét về một số trang thiết bị trong phòng, đội ngũ Resort sẽ tiếp tục từng bước cải thiện và nâng cấp cơ sở vật chất để mang đến trải nghiệm nghỉ dưỡng ngày càng thoải mái và trọn vẹn hơn.
Cảm ơn Quý khách vì những góp ý đáng quý và cụ thể. Resort luôn xem đây là những thông tin quý giá để nhìn lại chất lượng dịch vụ từ góc nhìn của khách hàng và tiếp tục hoàn thiện mỗi ngày.
Hy vọng Đà Lạt Edensee Lake Resort & Spa sẽ có cơ hội được chào đón Quý Khách và gia đình trở lại trong một kỳ nghỉ sắp tới, với nhiều trải nghiệm đáng nhớ và trọn vẹn hơn. Kính chúc Quý Khách và gia đình thật nhiều sức khỏe.
Trân trọng,
Đà Lạt Edensee Lake Resort & Spa
Lời đầu tiên, Đà Lạt Edensee Lake Resort & Spa chân thành cảm ơn Quý khách đã dành thời gian chia sẻ rất chi tiết về trải nghiệm của gia đình tại Resort. Rất vui khi biết Quý Khách và gia đình có những đánh giá tích cực về cảnh quan, không gian và những trải nghiệm trong phần lớn thời gian lưu trú.
Đồng thời, Resort xin ghi nhận những chia sẻ của Quý Khách liên quan đến tình huống kiểm tra vật dụng trong phòng vào thời điểm check-out. Chúng tôi hiểu rằng với một khu nghỉ dưỡng, sự chỉn chu không chỉ nằm ở cảnh quan hay cơ sở vật chất mà còn ở từng bước trong quy trình phục vụ và cách nhân viên trao đổi với khách hàng.
Những góp ý của Quý Khách là cơ sở để Resort rà soát và hoàn thiện hơn quy trình kiểm tra, đặc biệt trong việc xác minh thông tin trước khi trao đổi với khách và thận trọng trong giao tiếp của đội ngũ nhân viên.
Bên cạnh đó, Resort xin ghi nhận nhận xét về một số trang thiết bị trong phòng, đội ngũ Resort sẽ tiếp tục từng bước cải thiện và nâng cấp cơ sở vật chất để mang đến trải nghiệm nghỉ dưỡng ngày càng thoải mái và trọn vẹn hơn.
Cảm ơn Quý khách vì những góp ý đáng quý và cụ thể. Resort luôn xem đây là những thông tin quý giá để nhìn lại chất lượng dịch vụ từ góc nhìn của khách hàng và tiếp tục hoàn thiện mỗi ngày.
Hy vọng Đà Lạt Edensee Lake Resort & Spa sẽ có cơ hội được chào đón Quý Khách và gia đình trở lại trong một kỳ nghỉ sắp tới, với nhiều trải nghiệm đáng nhớ và trọn vẹn hơn. Kính chúc Quý Khách và gia đình thật nhiều sức khỏe.
Trân trọng,
Đà Lạt Edensee Lake Resort & Spa
Poslovni putnici
Napisano: 24. velj 2026.
Boravak: velj, 2026
Headline: ⛔️ WARNING: Dishonest Management & Serious Service Failures at Dalat Edensee Lake Resort & Spa
I am writing this to warn fellow travelers about the unprofessionalism and deceptive practices at Dalat Edensee. We stayed in Room 164 (Feb 19-20), and it was a 5-star disaster.
Here is the truth behind their "luxury" facade:
1. Lies & Privacy Issues: The Front Office Manager lied, claiming they sent staff to pack our bags without our consent. We returned to find nothing was touched. Why lie about entering a guest's room?
2. Operational Chaos: They failed to call our mobile number regarding checkout. They booked us a 2 PM shuttle but provided NO details on where to board, causing us to miss it and pay for a private taxi.
3. Incompetent Advice: They gave wrong walking times to "Happy Hill" and were "clueless" about holiday crowds. Total lack of local professional knowledge.
4. Extorting Fees: Despite waiting 20+ mins for their own buggy (which caused our delay), they forced us to pay a late checkout fee. They admitted it was their error but refused to refund us—absolutely absurd.
5. TAX FRAUD? Most shockingly, the Rooms Operations Manager tried to deceive us by claiming "Vietnam does not issue VAT invoices to individuals." Only after we confronted them did they admit they were "wrong."
6. Missing Invoice: It has been days, and despite their "promises," the legal VAT invoice (Hóa đơn đỏ) has still not been sent to my email.
To the General Manager of Dalat Edensee: I am still waiting for a full refund of the unfair charges and my legal invoice. I have already prepared reports for the Vietnam National Authority of Tourism (VNAT) and the Tax Department.
Here is the truth behind their "luxury" facade:
1. Lies & Privacy Issues: The Front Office Manager lied, claiming they sent staff to pack our bags without our consent. We returned to find nothing was touched. Why lie about entering a guest's room?
2. Operational Chaos: They failed to call our mobile number regarding checkout. They booked us a 2 PM shuttle but provided NO details on where to board, causing us to miss it and pay for a private taxi.
3. Incompetent Advice: They gave wrong walking times to "Happy Hill" and were "clueless" about holiday crowds. Total lack of local professional knowledge.
4. Extorting Fees: Despite waiting 20+ mins for their own buggy (which caused our delay), they forced us to pay a late checkout fee. They admitted it was their error but refused to refund us—absolutely absurd.
5. TAX FRAUD? Most shockingly, the Rooms Operations Manager tried to deceive us by claiming "Vietnam does not issue VAT invoices to individuals." Only after we confronted them did they admit they were "wrong."
6. Missing Invoice: It has been days, and despite their "promises," the legal VAT invoice (Hóa đơn đỏ) has still not been sent to my email.
To the General Manager of Dalat Edensee: I am still waiting for a full refund of the unfair charges and my legal invoice. I have already prepared reports for the Vietnam National Authority of Tourism (VNAT) and the Tax Department.
Odgovor hotela
Napisano: 27. velj 2026.
Dear Ms. Jenny Li,
Thank you for your feedback. We would like to clarify the matter as follows:
You checked out at 1:00 PM without prior notice. In accordance with the resort’s policy, a late check-out fee equivalent to 30% of the room rate was applied. We attempted to contact your room from 11:30 AM onward; however, there was no response. The matter was clearly explained to you at the time of check-out, and you agreed to settle the charge. The delayed check-out also impacted the arrival of the subsequent guest, resulting in a late check-in, and we were required to provide appropriate compensation.
Regarding the personal tax invoice, there was initially a misunderstanding . After reconfirming with our Accounting Department, the invoice has now been duly issued and sent to the email address you provided (gmingrui981005@163.com). Kindly check your inbox at your convenience.
Regarding the shuttle bus booking scheduled for 2:00 PM to the city center, our staff clearly advised that you should be present at the main lobby at least five minutes prior to departure. The shuttle departed from the main lobby promptly at 2:00 PM as scheduled. Unfortunately, the missed departure was due to personal reason.
Thank you for your understanding, as these procedures reflect standard practice in hotels worldwide.
Kind regards,
Dalat Edensee lake resort & spa
Thank you for your feedback. We would like to clarify the matter as follows:
You checked out at 1:00 PM without prior notice. In accordance with the resort’s policy, a late check-out fee equivalent to 30% of the room rate was applied. We attempted to contact your room from 11:30 AM onward; however, there was no response. The matter was clearly explained to you at the time of check-out, and you agreed to settle the charge. The delayed check-out also impacted the arrival of the subsequent guest, resulting in a late check-in, and we were required to provide appropriate compensation.
Regarding the personal tax invoice, there was initially a misunderstanding . After reconfirming with our Accounting Department, the invoice has now been duly issued and sent to the email address you provided (gmingrui981005@163.com). Kindly check your inbox at your convenience.
Regarding the shuttle bus booking scheduled for 2:00 PM to the city center, our staff clearly advised that you should be present at the main lobby at least five minutes prior to departure. The shuttle departed from the main lobby promptly at 2:00 PM as scheduled. Unfortunately, the missed departure was due to personal reason.
Thank you for your understanding, as these procedures reflect standard practice in hotels worldwide.
Kind regards,
Dalat Edensee lake resort & spa
Snimio anonimni putnik
Napisano: 27. sij 2026.
Boravak: sij, 2026
Room, hotel and all surroundings very well kept. Beautiful green all round..staff very helpful, buggy driver warm smile.. Reception staff are truly helpful, pleasant and patient. 2 English speaking reception staff, especially the male, attended to our endless enquiry with patience. Love the surroundings flowers. Do make use of facilities eg swan boat tour, picket ball. Wide Buffet breakfast range . Nice & relaxing stay.. highly recommend.
Snimio anonimni putnik
Napisano: 15. sij 2026.
Boravak: sij, 2026
The staff were very helpful, but the room was inefficient, the curtain broken, the biggest room has tiny bathroom, hot water was not enough for more than 5 minutes shower, with that enormous room has tiny fireplace, it was very cold, the room keys were not work properly. I was disappointed.
Izvrsna lokacija
Tuyen Lam Lake, Zone VII.2, Phuong 4, Dalat, 8463, Vijetnam|7,56 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
12:00
Dobro je znati
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Dalat Edensee Lake Resort & Spa: često postavljana pitanja
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